Customer Care
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Orders within the United States are shipped via USPS or UPS, which takes 3-5 business days depending on your location in the U.S. We do not ship to PO Boxes. All orders placed on the weekend will be processed the following Monday. Heraldry Clothing, Inc. charges sales tax for orders shipped to South Carolina. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.
- Domestic Shipping Options:
- UPS and USPS (3-5 day delivery) - Flat rate $5
- Express Mail (1-2 day delivery) - starts at $17.50
- Privacy & Security
- Heraldry Clothing, Inc. is committed to protecting your privacy.
- We do not request, collect or store personal information from those who merely browse our website.
- We use the personal information we collect from you to deliver products that you have ordered, to fulfill requests that you have created, to contact you or the product recipient(s) in the event of order or delivery difficulties, for verification purposes, to respond to your inquiries, and to deliver services and information about our products, promotions or website.
- We do not sell, trade, or otherwise transfer to third parties your personal information, except as described in this Privacy Policy. The term “third parties” does not include website hosting partners and other parties who assist us in operating the website, conducting Heraldry Clothing, Inc. business, or servicing you, as long as those parties agree to keep this information confidential. We will not share or disclose your information unless required by law.
- We do not send spam e-mails of any kind.
- Security Statement: When ordering with us, we want our customers to feel confident that their credit card data and personal information is safe. Our website uses Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order.
- Changes to the Privacy Policy and Security Statement: Heraldry Clothing, Inc. reserves the rights, at its sole discretion, to change or modify any portion of the Privacy Policy and Security Statement, in whole or in part, at any time and without notice. We encourage you to review this section whenever you visit the website to be informed of how Heraldry Clothing, Inc. is protecting your information. Your continued use of this website after any changes will be considered acceptance of those changes.
- Returns & Replacements
- If for any reason you are unhappy with your order, you may return it for a refund or exchange. All returns must have been purchased from heraldryclothing.com. All returns that are not exchanged for another item and are refunded are subject to a 20% restocking fee. Each return/exchange must be shipped to us within 10 days of the original shipping date and be unworn, unwashed, and in its original condition.
- Simply e-mail us at customerservice@heraldryclothing.com to request a return authorization form, which must be included with your returned item(s) to the address below:
Heraldry Clothing, Inc1017 Rock Forest WayIndian Land, SC 29707We recommend that all returns be sent via a traceable carrier. Heraldry Clothing, Inc. is not responsible for packages not received if sent via a non-traceable carrier. We do not accept C.O.D. deliveries. If you have any questions, please e-mail us at customerservice@heraldryclothing.com.
- Ordering
- Orders placed during the week will be processed the same day. All orders placed on the weekend will be processed the following Monday. Heraldry Clothing, Inc. charges sales tax for orders shipped to South Carolina. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.
- Payment, Pricing & Promotions
- We accept Visa, MasterCard, American Express, Discover, and PayPal. The charge on your statement will appear as “Heraldry Clothing, Inc.” Our website uses 128/256-bit encryption SSL technology that safely encrypts all of your private information when placing an order.
- Viewing Orders
- Please log into your account to check the status of your order.
- Updating Account Information
- Please log into your account to update your account information.
